The Art of Measuring Quality
By L. Michael Hall, Ph.D.
Dr. Angus McLeod
How do you know that you have improved or progressed? What lets you know that you are performing at a higher level than you did previously? How do you know that the quality of your leadership is better? How do you know that you are taking your skills to the next level of development? How do you measure the quality of your listening or supporting? How do you know that your coaching skills are improving? How do you know where they are today?
These benchmarking questions are about measurement and about scaling things that are not immediately tangible. While there are many books on benchmarking tangible things, this is the first book on measuring intangible qualities. Benchmarking Intangibles will introduce you to the processes of benchmarking intangible experiences, how to measure the most important things —the things that count most which are the most difficult to count. It can be done and you can learn how to do it.
Learn “how to use the process of benchmarking to stalk excellence —from individuals to large organizations. [Michael Hall has produced] a detail operational manual about those oh so important distinctions that seem oh so hard to measure.”
James Lawley, NLP Trainer, developer, and author of Clean Language
“In this book, Dr. Hall breaks new ground with confidence as well he might. His exposure and illustration of process is elegance itself, it reads like a journey from darkness into light.”
Dr. Angus McLeod.
Visiting Professor of Coaching and Supervisor of Applied Research Birmingham City Business School.
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